Nurse perception of nursing handover at the University Clinical Hospital in Zagreb / Slađana Režić.
Sažetak

Introduction. Nursing handover refers to communication occurring between two shifts of nurses with the specific purpose of handing over information about patients under the nurses’ care. Several styles of nursing handover exist, whereas in Croatia written handover is legally required. Aim. The aim of the study was to examine nurses’ perception of the nursing handover: whether nursing handover improves patient safety, whether the content of the handover influences the quality of nursing care and whether the handover is important for continuity of nursing care. The aim was also to determine how the nursing handover is performed, how long it takes and whether written instructions are necessary for the nursing handover. Methods. The study was conducted between 1 October 2017 and 30 October 2017. The study was conducted on the basis of a questionnaire made specifically for this purpose. The questionnaire consisted of 14 questions. The first part of the questionnaire referred to the participants’ demographic data: years of service, age, gender, education level, workplace; the second part of the questionnaire referred to nurses’ perception of the nursing handover. Results. The questionnaire was filled in by 295 nurses. Out of this number, 40 were male and 255 female nurses. The majority of participants finished secondary education and have been working between 11 and 20 years. In most cases, nursing handover is recorded in electronic written form and also at the patient’s bedside. Over 90% of participants feel that the handover contributes to improved patient safety and quality of care. Conclusion. Nursing handover is recorded in electronic written form, as well as at the patient’s bedside on all wards that participated in the study. This form of handover ensures better continuity of care, improves patient safety and reduces loss of vital information. The need to draw up written instructions for the nursing handover was determined.; Uvod. Sestrinska primopredaja službe jest komunikacija koja se odvija između dviju smjena medicinskih sestara čija je specifična svrha predavanje informacija o pacijentima o kojima skrbe medicinske sestre. Postoji nekoliko stilova primopredaje sestrinske službe, a u Hrvatskoj je zakonski obvezna pismena primopredaja. Cilj. Istraživanje je imalo za cilj ispitati percepciju medicinskih sestara o primopredaji sestrinske službe: pridonosi li primopredaja sestrinske službe većoj sigurnosti pacijenata, utječe li sadržaj primopredaje na kvalitetu provođenja zdravstvene njege te je li primopredaja važna za kontinuitet sestrinske skrbi. Također, cilj je bio utvrditi na koji se način provodi primopredaja sestrinske službe, koliko traje te jesu li potrebne pisane upute za primopredaju sestrinske službe. Metode. Istraživanje je provedeno u periodu od 1. do 30. listopada 2017. Istraživanje je provedeno putem upitnika izrađenog u tu svrhu. Upitnik se sastojao od 14 pitanja: prvi dio upitnika odnosi se na demografske podatke ispitanika: godine radnog staža, godine života, spol, razina obrazovanja, mjesto rada; drugi dio upitnika odnosio se na percepciju medicinskih sestara o primopredaji sestrinske službe. Rezultati. Upitnik je ispunilo 295 medicinskih sestara i tehničara. Od toga je broja 40 muških osoba, a 255 ženskih. Najveći je broj ispitanika srednje stručne spreme i radi između 11 i 20 godina. Sestrinska primopredaja u najvećem se postotku bilježi u elektroničkom pismenom obliku te uz krevet bolesnika. Više od 90 % ispitanika smatra da primopredaja pridonosi većoj sigurnosti bolesnika te boljoj kvaliteti skrbi. Zaključak. Primopredaja sestrinske službe bilježi se u elektroničkom pismenom obliku i uz krevet bolesnika na svim odjelima obuhvaćenima istraživanjem.