In the practice of social services, new technologies bring new ways for services to be brought to their users. In accordance with the trend, along comes online counseling, which in practice, can be synchronous or asynchronous. This paper will be focused on experiences of counsellors providing asynchronous online counselling to children and young people. The research included six counsellors that are providing asynchronous online counselling. The metod used for conducting data in this paper was an online focus group. The paper will show the benefits and the risks of using asynchronous online counselling, as well asrecommendations from counsellors to improve the implementation of online counselling. The advantages of asynchronous online counselling that the counsellors highlight are: greater accessibility for people with disabilities, better availibility, dissociative anonimity, the inherent advantages of written communication, virtual disinhibition and the the delay between a question and an answer. Risks of online counselling are thought to be: inability of face to face communication, lack of user feedback, the challanges of availibility and continuance of communication with the user and the testing of asynchronous online counselling with frivolous inquires. Online counselling would be improved with frequent educations in the field, the inclusion of a greater number of employees as well as the inclusion of universities in the education, and at last with positive examples in practice.