Today, organizational culture is the subject of many researches and the topic, which is increasingly discussed directly or indirectly in everyday life. It is a recognizable system of symbols, practices, and patterns of behavior, rituals, beliefs, and values that often determine how employees will feel and how those elements will effect on organization’s products and services, and ultimately its performance. The Bank, as an institution that deals with accepting deposits, transferring resources and providing financial services, is an organization whose employees are in daily contact with clients and whose way of doing business is observed in a special way. As the most significant reason why organizational culture has become so important is noticing the connection with employee satisfaction and productivity. Given that people are primarily social beings, their satisfaction with the work environment also affects their productivity and efficiency, which directly affects the final result of the business process. Therefore, it is important to carefully shape, maintain and change the organizational culture of the bank to achieve customer satisfaction through employee satisfaction, which are of great importance for the successful operation of banks.