In allmodern, democratic states and the services of the Ministry of the interior, publicity of police work is one of the fundamental principles. The police that apply a modern way of action should be a public service of citizens; it should also be developed through cooperation with the general public, which is achieved through quality relations (MUP, 2011:3). One of the definitions of public relations is the conduct of communication, relations and interests between the organization and its publics with the intention of achieving mutual understanding, support, good relations and reputation of the organization (Novak, 2001:207). In the modern world, one of the inevitable situations is a crisis. The crisis is an integral part of the environment in which the organization operates and represents a turning point in the life of the organization and at the same time a new opportunity to achieve a better reputation. Crisis communication, as an indispensable element of effective crisis management, shapes the interpretation and symbols of the crisis situation by which uncertainty is reduced and preconditions are created for the functioning of the crisis response system (Mihalinčić, 2018:6). Through this paper the author conducted a survey based on the satisfaction of the citizens of the Republic of Croatia with police information to the public.The survey was conducted through a survey in November 2020, in which 111 respondents participated and whose respondents participated in the survey anonymously. The specificity of the police in the field of public relations is that the public mostly perceives the police directly in contact with police officers and indirectly in the media impression, so that quality communication is a prerequisite for successful public relations. In direct contact with citizens, the ethics and professionalism of each police officer directly affects the success and good reputation of the police (MUP, 2011:4).